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Co-Mo Electric is showcasing its commitment to bring you the most innovative tools to help you interact with your cooperative like never before. This is part of our mission to be a utility like no other in your life. We’re putting the power in your hands — power to lower your electric bills through unprecedented access to information about how you use electricity. It’s all part of the SmartHub revolution.
With SmartHub you can:
Monitor your usage
Contact Co-Mo’s office
Pay your bill
Check our news feed
Report an outage
Start using it today by downloading the app on your mobile device through the Apple App Store (iPhone or iPad) or Google Play Marketplace (Android phone or tablet).
Here are some frequently asked questions about SmartHub:
What is SmartHub?
SmartHub is Co-Mo Electric’s free online bill payment system that also allows you to monitor your daily energy usage from SmartHub Web or the SmartHub Mobile App. If you previously used E-Bill, you can access SmartHub using the same E-Bill login and password. If you are new to paying your bill online, you will need to create a SmartHub account.
Will my existing E-Bill login work with SmartHub?
Yes. Your existing login credentials will carry forward to SmartHub. Click here to access SmartHub.
How do I sign up for SmartHub?
I have lost my SmartHub password. How do I retrieve it?
From the SmartHub login page, click “Can’t access your account?” Enter your account number, name and e-mail address and your password will be sent to your e-mail address.
What is the difference between the Mobile App and the Web Version of SmartHub?
Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device using a web browser (i.e. Internet Explorer, Firefox, Chrome, etc). Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments and report outages. They also allow you to monitor and manage your energy usage by use of graphics and usage markers. The App also allows you to find and get directions to office locations using the map feature on your device.
The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching billing due dates. It also allows you to set usage markers (date range or point in time) to monitor the changes in electric usage based on events (i.e. installed a new energy efficient water heater). The Web version has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.
Is my phone or tablet supported?
Our Apps are supported on the following platforms:
- IOS 3.1 and above (iPhone and/or iPad)
- Android 2.1 and above (Smartphones or tablets)
Is the App secure?
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
How do I get the App for my phone or tablet?
Simply look for our name in the Apple Store® or in the Android® Market.
Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.
Do I have to buy the App?
No. Our App is free to download and install.
What is the recommended screen resolution for SmartHub on the Web?
1280 x 1024
In SmartHub Web, my tab buttons are not highlighted to indicate what screen I am on and the Utility logo is centered on the page. Why is it displaying this way?
Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page, and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub web site from this list.
Will my existing stored credit card and/or checking account information I used in E-Bill be available in SmartHub?
Yes. All financial information stored in E-Bill will be available in SmartHub.
Do I have to change the way I pay my bill in order to use SmartHub?
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.
I have five accounts. Can I see them all in the App and on the Web?
Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.
Can I make a payment on multiple accounts?
Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid click the Pay Now button.
App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
How current is the account information I see in the App or on the Web?
The information you see in the App and in the Web is shown in real-time. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
How do I sign up for notifications? What if I want to receive notifications for multiple accounts?
You must log into the Web version of SmartHub and click on Notifications. Select preferred notification method (Text or Email) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.
How do I find your offices?
On the App, tap the Map and you will see all the office locations available to you. To get directions, tap the location and an address box comes up. Tap the address box and the Map/GPS Navigator options appear. Tap on the preferred method and follow the instructions.