COVID-19

Co-Mo Connect Powered by Co-Mo Electric Cooperative would like its members and subscribers to know that they will maintain business continuity as the Covid-19 situation progresses. Co-Mo is monitoring the development of this event closely but know that the services you depend on, electric, internet, TV and phone, will continue to serve you and the community.

Due to the continued developments with the Covid-19 pandemic, Co-Mo will be closing the lobbies at both the Tipton and Sunrise Beach offices starting March 18. Co-Mo will be regularly checking the drop boxes at both office locations in case you need to make a payment. You can also use Co-Mo’s mobile app, SmartHub, to monitor your account or make payments. If you would like to utilize this option but are unfamiliar with the application, call 800-781-0157, and a helpful team member will be glad to walk you through it.

In light of this ongoing pandemic, starting immediately, Co-Mo will not be disconnecting electric accounts for those unable to pay through April 30. They understand the stress that this virus is causing, and hope that this will give you one less thing to be concerned about.

Any outstanding electric bills incurred during the suspended disconnects time frame will need to be arranged to be paid by the end of June.

As the coronavirus continues to impact our community, Co-Mo realizes there is a possibility that there will be an increase in the number of its subscribers who will be working from home; attending classes remotely; and increasing at-home internet activity such as video streaming or online gaming.

“We are local, and our mission is to enhance the quality of life for the region we serve,” said Co-Mo Connect CEO Aaron Bradshaw. “We strive to achieve that every day, and as this virus spreads through our area, we must all do what we can to help.”

To that end, Co-Mo will be increasing the internet speeds of all their subscribers to the next service tier until April 30, free of charge.

In addition, they recently took the Keep America Connected Pledge, which was formed by FCC Chairman Pai. As part of this pledge, they promise not to terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by this situation. They will also waive any late fees for residential or small business customers resulting from their economic circumstances related to the coronavirus pandemic, and they will open Wi-Fi service to any of our existing customers who need it.

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