Frequently Asked Questions

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• General - Do you recommend any electricians?
• General - What is the status of your ability to provide internet, phone and cable tv?
• Rates - Do you offer discounts for all electric for residence? If you do how can I tell if I am getting an all electric rate?
• General - Is Co-Mo considering Internet Service by power line?
• Rates - What are Co-Mo’s rates?
• Rates - I recently retired and would like to better anticipate my monthly Co-Mo bills. Does Co-Mo offer a "level pay" plan and, if so, how can I sign up?
• Service Rules and Regulations - What is the cold weather rule?
• General - I would like to add an additional circuit breaker to my 200 amp combo meter base and need to know what brands will work.
• General - Do you have a protecter for lighting or power surges that protect's the whole house, if so how much and who do I talk to, or where do I go to get one.Lowes and Home depot don't carry any.
• General - if I prepay for electric do I qualify for the capital credit?

Most Popular

• Fees - How much is new service going to cost?
• Rates - on our bill what is "AVAILABILITY CHARGE" and "ENERGY CHARGE"
• Policy - I only use my electric 3-4 months out of the year. Is it possible to get a vacation rate? If not, what would it cost me to shut off my service every year and then reconnect?
• Policy - When does Co-Mo return capital credits to its members?
• Energy Services - Is there a plan where we can pay a set amount all year long? For instance, let's say $100 a month for 12 months no matter how high the bill is.
• Service Rules and Regulations - How far do we have to build from power lines?
• Rates - What is the availability charge? Is this based on usage or is it a one time charge?
• Green Power - will you buy green power from a person if he has his own wind gen. and he produces extra
• General - Can I get service off my neighbor’s service?
• General - We'll be building a new home in your territory & will put in a 9 ton ground source heat & cool system. Was told by the contractor that COMO would give us a $7200 rebate. How are rebates applied? A one-time credit that goes until it's all used, or spread over a period of time?
• General - What size wire or conduit do I need?
• General - Do you have any general information on Quartz Infrared Portable Heaters energy useage? Are they better than 1500 watt heaters?
• Rates - I want power to a workshop located between my house and the power pole with my meter. If I have an additional 100 amp line run from the pole to the shop do I have to pay a second availability fee?
• Energy Services - My bill seems high this month. What can I do
• General - What is aid in construction? What is it used for?
• General - I noticed my name in the rural Mo. Feb. issue in the Unclaimed Capital Credits for 544.15. How do I claim them before they expire? Anthony J. Vesci
• Service Rules and Regulations - How can I determine what size of service do I need?
• General - Why is a right-of-way easement needed?
• Fees - What are the charges for lights installed on existing pole?
• General - Can I change my mailing address on line
• General - What appliances qualify for rebates
• General - What size wire do I need to run from the pole to my 200 amp service. The size for both copper and aluminium.
• Fees - What do the non-refundable engineering fees go towards?
• General - Is there a waiting list or pre sign up for the internet service?
• General - I found a notice that I was due a credit (refund) and that I must claim it before April 1, 2010. How should I go about getting the refund?
• General - How can I access the power by the hour history for my account?
• General - After speaking to one of your employees, Craig ? I believe. I was told to come to this site and fill out a form to help get the grant started or verify that it would not be a waste of time and effort in attempting to receive such a grant. I can not find it to fill in and would like further direction. However, I know 10 people in my area that would sign up for such service from Co-Mo. If you decide not to do this, please inform as as was in the process of requesting such grant myself. There is no
• General - I was told by a neighbor that I needed to go to co-mo's site and complete a survey on the high speed wireless project. Where do I go to do that??
• General - Any explanation on why my bill went from $195 to $457?
• Green Power - Does Co-Mo use any green power in delivering electricity?
• Energy Services - Im wanting to learn more about lowering my bill and was told to unplug appliances not in use. Does this mean all appliances or just certain ones?? Thanks
• General - Will wi-fi service be part of the service with the new Co-Mo connect?
• Policy - We sold our home and closed our account in May 2003. When can we expect to receive refund on our capital credits please?
• General - how long will power be out on hwy98 in boonville,mo. 65233
• General - I have 2 accounts and I want to pay my bills online. When I tried to set up 2 accounts I got error messages. How do I set up online bill payments to two accounts?
• Energy Services - Please tell me what happened to the highly useful graph of daily useage by hour that you have been providing over the past few months? It doesn't show up anymore on website and clicking on "Monitor my Useage" link goes nowhere. This was such a helpful service in determining what was using the most electricity. Being retired, this winter's bills were a shock and hard to pay, so this hour by hour useage graph allowed us to control useage. Please bring it back.
• General - Can an on/off switch be installed on my dusk to dawn light so I can use my telescope at night without the light pollution?
• General - Have you increased the internet service areas yet? Can we get the service over the power lines?
• General - Dose the heat pump rebate of $200.00 per ton output rating go up to 3 ton if the rated output is 34,400 btu or does it stay at the 2 ton price
• Fees - What do I pay per kWh?
• Energy Services - I am using twice the kwhs this year as i was last year at this time and to my knowledge nothing has changed is there any way to check to see if there is a problem???????????
• General - How do I sign up for auto payment on line?
• General - Does Co-Mo Electric offer any rebates for geothermal systems and/or dual-fuel heating / cooling systems?
• General - on your power by the our website, is there a way of seeing what my balance is for my prepay account.... thank you all for your services!
• General - Where is "where" on your website. I want to respond to the "where is it?", but I can't find the link. The picture is of Warm Springs Ranch just east of Boonville and just north of I-70. Listed as home of the "World-famous Budweiser Clydesdales.
• General - Do we have any members money owed to us
• General - My area is in Phase 4 of broadband construction. I cannot find anywhere what that means. Are we nearing installation or are we last on the list
• General - I was told by a satalite rep that I needed to have a limb trimmed out of a tree in front of my house sometime in the near future. When I mentioned this to a friend he said I needed to contact you first to make sure it wasn't one that might fall down on a line. Is this correct?
• General - If a customer thinks they have a problem, such as a short, that is causing a substantial increase in their electrical bill/usage will a Co-Mo representative come to their home and check for problems?
• General - I am disabled and my primary source of heat is electric. Do you have a form I need to fill out to list this as my source of heat? Are there any programs that can help me get ready for winter and the cost of heating?
• General - If I install the new phone service for $25/a month, does that include free long distance and call waiting etc?
• General - i HAVE A POWER LINE THAT IS LOOSE ON THE TOP OF MY HOUSE THAT SUPPORTS THE POWER LINES. hOW CAN i GET SOMEONE OUT TO LOOK AT THE LINE AND GET IT REPAIRED?
• General - I have a Co-0p connections card. Is it still valid and what business participate in the program?
• General - I need to change accounts for automatic payments. How do I get the form to submit change? Also, to arrange for paperless billing?
• General - I have quit your service,not in your service area anymore. How do I get my refunds for the capital gains for 2011.
• General - A friend of mine (Co-Mo Electric customer) has their meter on a pole next to the house. The service line from the pole to the house is hanging low enough to be laying on the roof of the house. Who is responsible for the maintainance of the service line? Co-Mo Electric or the home owner? They are getting ready to contact a electrical contractor.
• General - How many customers does CoMo electric provide service to?
• General - Our daughter would like to apply for this years Co Mo scholarship.Where do we get an application and when is the due date?
• Fees - Is the availability charge a once a year charge or every month? I have not noticed it on previous months.
• General - We have purchased a home in rural Stover and would be interested in having a street light installed. Can you give us more information please? I have heard that you will put up the pole and light and we have a monthly service fee, is that the way it works? And what would that fee be?
• Service Rules and Regulations - What info do I need to start service
• General - Does Co-Mo rebates apply to new construction or just replacement systems?
• General - I registered for Power by the HOur to monitor my usage. The instructions say each time I pull up your homepage, a graph will appear in the lower right hand corner. It does not appear. I had to go back to the e-mail you sent me confirming my signing up for this service to get the graph to appear. How do I get the graph to appear???
• Service Rules and Regulations - Does the 30 foot distance apply to placement of a mobile home from an existing power pole- the pole does not have a transformer on it.
• General - How much ice can the power lines handle?
• General - How is our power generated? Do you use coal, hydro,wind?
• Fees - How much does it cost to change the name on an account?
• General - Does Co-Mo offer mail-in rebates for energy star appliances purchased and if yes how do I go about getting the rebate?
• General - Does a new construction home need a Manual J Load Calculation to qualify for the $850 per ton Geo-Thermal rebate?
• General - How do I collect my capital credit money
• General - what is the charge to add another dusk to dawn light
• General - A friend told me that Realty Executives has an unclaimed refund of $270. How to I can this?
• General - How do I acquire a free GFCI tester for my dock?
• General - I generally pay my bills over the internet. Sometimes I schedule paymets for future payment. I've not found how to do this on your site. Please tell me how to do this.
• General - we are amerun ue user and was wondering if you are going to bring the broadband to tonys point in gravois
• General - How do I change my mailing address ?
• General - How can I vote without attending annual meeting? Can you send me a ballot in the mail? Can I vote on-line?
• General - How do I change my email address and password
• Service Rules and Regulations - I am currently a customer. I am buying a home adjacent to my property. The home is on propane. I would like to convert to all-electric if it makes sense economically. What "rebates" are available to assist this switch? Can I combine my accounts and recieve just one bill?
• General - How close to a telephone pole anchor can I dig/put in a retaining wall? Do I need to contact you when I am going to do it?
• General - what is the rebate amount for an energy star window air conditioner that cost $160?
• General - Rural Mo Magazine. I was reading one of the magazines from a few months ago and seen a book about trails in Mo (running or biking trails). Could you tell me the name of the book and how to order it? Thanks
• General - how do I see the unclaimed capital credit list
• General - How much is a yard light ?
• General - I live in Kansas but own property in Morgan County in Missouri. A friend called me and said that due to the last snow some limbs have come down and snapped the power pole. Am I responsible to replacing it?

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